Frequently Asked Questions

How long will it take to receive my order?

We aim to ship orders within 6-7 business days. Delivery times vary depending on your location and the shipping method chosen during checkout. You can find estimated delivery times on our shipping information page.

What payment methods do you accept?

We accept major debit & credit cards, such as Visa & Mastercard. Additionally, we offer alternative payment options like UPI for your convenience and security.NO COD is available

What is your return policy?

Unboxing video: All claims for transit damages, and refund claims require an unboxing video immediately after receiving the parcel. Please take the video from the time of opening the outer courier covers, without any breaks or pauses and please make sure that the item is in focus and clear in the video.

How can I contact your customer support?

We are here to assist you! You can reach our customer support team by email at karthikajewels.cbe@gmail.com or by phone, which you can find on our contact us page. Our dedicated team is available during business hours to answer your questions and provide any necessary assistance.

Do you offer any offers or promotions?

Yes, we periodically offer discounts and promotions to provide our customers with the best value for their purchases. To stay updated on our latest deals, promotions, and exclusive offers, we recommend subscribing to our newsletter or following our social media channels.

Lilly kemp necklace